Privacy Policy

Effective Date: September 2, 2026

At Orthonivo, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase through our website.

1. Information We Collect

When you use our website or place an order, we may collect information such as:

• Full name

• Mobile number

• Email address

• Billing and shipping address

• Order and transaction details

• Payment-related information

• Information you provide when contacting our customer support team

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use the information collected to:

• Process and deliver your orders

• Confirm and provide updates about your orders

• Process payments and transactions

• Provide customer support

• Respond to your questions and requests

• Improve our products, services, and website

• Prevent fraudulent or unauthorized activities

• Send promotional communications, where permitted and applicable

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Orthonivo does not generally store complete debit card, credit card, or banking credentials on its own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and provide relevant content or advertising.

You may adjust your browser settings to disable or restrict cookies. However, doing so may affect certain features of the website.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment gateway providers

• Courier and logistics partners

• Website and technology service providers

• Marketing and analytics service providers

• Government authorities or law-enforcement agencies when legally required

These parties may only receive information necessary to perform their respective services or fulfill legal obligations.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

7. Third-Party Links

Our website may contain links to third-party websites or services. Orthonivo is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any third-party website you visit.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us without appropriate authorization, please contact us.

9. Your Information

You may contact us to request information about the personal data we hold about you or to request correction of inaccurate information, subject to applicable laws and verification requirements.

10. Changes to This Privacy Policy

Orthonivo may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable laws.

Any updated version will be published on this page with the revised effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your information, please contact us:

Orthonivo
Plot No. 213–214, Mata Gujri Avenue, Bhagomajra, Kharar
Phone: 9058539058
Email: mail@orthonivo.com