Shipping Policy

Effective Date: September 2, 2026

At Orthonivo, we aim to deliver your orders safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been dispatched, you will receive shipping and tracking details through your registered contact information.

2. Delivery Time

  • Standard delivery usually takes 3–7 business days after dispatch.

  • Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays, or other unforeseen circumstances.

  • Remote and certain serviceable locations may require additional delivery time.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at the time of checkout.

  • Any applicable free-shipping offers will be clearly mentioned on our website.

4. Order Tracking

Once your order has been shipped, tracking information will be shared with you. You can use the tracking details to check the status of your shipment.

5. Delayed or Undelivered Orders

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including courier delays, weather conditions, natural events, strikes, or other logistical issues.

If your order appears to be significantly delayed, please contact our customer support team for assistance.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information while placing an order.

Orthonivo will not be responsible for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or inaccurate shipping address or contact details provided by the customer.

7. Delivery Attempts

Our courier partners may make multiple delivery attempts. Please ensure that someone is available to receive the package at the provided delivery address.

If an order is returned to us due to repeated failed delivery attempts, an incorrect address, or customer unavailability, additional shipping charges may apply for re-delivery.

8. Damaged Package at Delivery

If you receive a package that appears damaged, opened, or tampered with, please contact us as soon as possible and provide clear photographs/videos of the package and product.

For damaged-product claims, an unboxing video is strongly recommended to help us verify the condition of the package and product at the time of delivery.

9. Contact Us

For any questions regarding your order or shipment, please contact us:

Orthonivo
Plot No. 213–214, Mata Gujri Avenue, Bhagomajra, Kharar
Phone: 9058539058
Email: mail@orthonivo.com