Terms and Condition

Effective Date: September 2, 2026

Welcome to Orthonivo. By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our website.

1. General

This website is operated by Orthonivo. Throughout the website, the terms “we,” “us,” and “our” refer to Orthonivo.

By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions and any other policies published on our website.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your device or screen settings.

  • Product images may be for illustrative purposes.

  • Specifications, features, packaging, or availability may change without prior notice.

  • We reserve the right to correct any errors or inaccuracies on the website.

3. Product Usage

Products available on Orthonivo are intended to provide support, comfort, or wellness benefits as described on the respective product page.

Customers are responsible for using products according to the provided instructions and intended purpose.

Orthonivo products should not be considered a substitute for professional medical advice, diagnosis, or treatment. If you have a medical condition or concerns regarding the use of a product, consult a qualified healthcare professional before use.

4. Pricing & Availability

All product prices displayed on the website are subject to change without prior notice.

We reserve the right to modify prices, offers, product availability, or discontinue products at any time.

In the event of an obvious pricing or listing error, Orthonivo reserves the right to cancel the affected order and provide an appropriate resolution.

5. Orders

Placing an order on our website does not guarantee acceptance of the order.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraudulent or unauthorized transactions

  • Incorrect or incomplete customer information

  • Other circumstances that may prevent us from fulfilling the order

If an order is cancelled before dispatch, the applicable payment amount, if already collected, will be handled according to the circumstances and applicable payment process.

6. Payment

Customers agree to provide valid and accurate payment information when placing an order.

Payments may be processed through third-party payment gateways. Orthonivo is not responsible for interruptions, errors, or technical issues originating from third-party payment providers.

7. Shipping & Delivery

Orders are processed and delivered according to our Shipping Policy.

Estimated delivery timelines are not guaranteed and may be affected by courier delays, weather conditions, holidays, service availability, or other circumstances beyond our control.

Customers are responsible for providing accurate shipping and contact information.

8. Returns, Replacements & Refunds

All purchases are subject to our Return & Refund Policy.

Orthonivo generally does not offer refunds. Replacement or other suitable resolution may be considered only for eligible cases such as damaged, defective, or incorrect products, subject to verification.

9. Intellectual Property

All content available on the Orthonivo website, including logos, brand names, text, graphics, images, product descriptions, designs, and other materials, is owned by or licensed to Orthonivo unless otherwise stated.

No content may be copied, reproduced, modified, distributed, or used commercially without prior written permission.

10. Prohibited Use

You agree not to use the website:

  • For any unlawful or fraudulent purpose

  • To attempt unauthorized access to our website or systems

  • To interfere with the security or operation of the website

  • To provide false or misleading information

  • To copy or misuse our website content

  • To engage in activities that may harm Orthonivo or its customers

11. Third-Party Services & Links

Our website may use third-party services such as payment gateways, courier services, analytics tools, advertising platforms, or other service providers.

Third-party services may have their own terms and privacy policies. Orthonivo is not responsible for the policies or practices of external websites or services.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Orthonivo shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control.

13. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We reserve the right to temporarily suspend, modify, or discontinue any part of the website without prior notice.

14. Changes to These Terms

Orthonivo reserves the right to update or modify these Terms & Conditions at any time.

Any changes will become effective once the updated version is published on the website. Customers are encouraged to review this page periodically.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with these Terms & Conditions shall be subject to the applicable jurisdiction of the relevant courts.

16. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Orthonivo
Plot No. 213–214, Mata Gujri Avenue, Bhagomajra, Kharar
Phone: 9058539058
Email: mail@orthonivo.com