Orthonivo™ Travel Neck Pillow

Shipping Policy

We aim to process and dispatch all orders within 1–3 business days after the order is confirmed. Once your order has been shipped, you will receive tracking details to monitor your delivery.

Delivery times may vary depending on your location and the shipping partner. Most orders are delivered within 5–7 business days. Delays may occur due to weekends, public holidays, weather conditions, or other unforeseen circumstances.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Please make sure your shipping address and contact details are correct to avoid delivery issues.

Returns Policy

We accept returns for eligible products within 7 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging and tags.

To request a return, please contact our customer support team with your order details and a clear reason for the return. Our team will review your request and provide the return instructions if it is approved.

Once the returned product is received and inspected, we will process the applicable refund or replacement. Products damaged due to misuse, improper handling, or normal wear and tear may not be eligible for return.

Please note that certain products may have specific return conditions. Any applicable return shipping charges will be communicated at the time of the return request.